Tanning salons are popping up all over the country, and almost all of these salons have a very dedicated group of customers. Many have wondered why these customers keep coming back and why they are so dedicated. Finding out the “why” of what keeps this customer group so dedicated is very important.

Are you responsible for paying your organization’s utility bills? Ever wonder why there are so many charges, fees, and taxes? Have you tried to get an explanation from your utility company? If you haven’t been successful in understanding your utility bills, then it’s time to get a utility bill checkup.

Many of you have been in your profession for a long time. You probably had many successes that have been overlooked, or not publicized in a way to draw new business to you. It’s never as effective when we toot our own horn about our successes.

Mystery shopping the healthcare industry may strike some as counter-intuitive. Medicine and commerce have traditionally been mutually exclusive endeavors, but as medical practices consolidate and look more and more like regular businesses, patient retention becomes a growing factor.